At Onlybesthome, we want you to have a positive experience every time you buy with us. Occasionally though, we know you may want to return items you have purchased. This Returns Refunds Policy sets out our conditions for accepting returns and issuing refunds for items purchased on ONLYBESTHOME on behalf of our sellers. It also sets out when we will not accept returns or issue refunds.
Subject to the rules set out in this Returns and Refunds Policy, sellers on onlybesthome offer returns for most items within 7 days post delivery. We do not accept returns, for any reason whatsoever, after the returns period has lapsed. This does not affect your legal rights against the seller.
You may return items purchased on Jumia within the returns period, for the reasons listed below:
Reason for Return
Applicable Product Category
I changed my mind
All product categories except:
Item stopped working well after usage
All product categories except:
Item received broken or defective
Packaging was damaged
Item received with missing parts or accessories
tem received used or expired
All product categories
All product categories
All product categories
All product categories except software
We do not accept returns of certain product categories for health and hygiene reasons. Customer safety is important to us, so certain product categories cannot be returned due to health and hygiene reasons, or if they may deteriorate or expire rapidly. You shall only be entitled to return and refund in respect of these items if you received the wrong item, a damaged or defective item, or a fake or inauthentic item.
We do not accept returns of customized items, items you have damaged after delivery, or used/worn items unless they became damaged or defective after reasonable use.
When returning an item for any reason, you must do so in the exact condition you received it from Jumia, with its original packaging and all tags and labels attached. Returned items are your responsibility until they reach us, so ensure they are packaged properly and can’t get damaged on the way.
All items are inspected on return to verify the reasons provided. If your return request is not approved, we will make two re-delivery attempts. If unsuccessful, you must collect the item within 60 days, failing which the item will be forfeited.
We do not offer exchanges. If you would like a different size or color, please return your unwanted item and place a new order.
For further information, please visit : kolpremarket.com